• Angela Anderson

So You Get a Negative Review... Now What?

So you get a negative review (because it happens beyond our control sometimes)... Now what do you do? Cry?😭⠀⠀⠀⠀


⠀⠀⠀⠀⠀ ⠀⠀⠀⠀⠀⠀⠀⠀⠀ First, let’s touch on what NOT do:⠀⠀⠀⠀⠀⠀⠀⠀⠀ 😬Don’t respond defensively⠀⠀⠀⠀⠀⠀⠀⠀⠀ 😊You don’t always need to apologize if you are not in the wrong⠀⠀⠀⠀⠀⠀⠀⠀⠀ 😠Don’t argue with the person⠀⠀⠀⠀⠀⠀⠀⠀⠀ ⠀⠀⠀⠀⠀⠀⠀⠀⠀ Here’s what TO do:⠀⠀⠀⠀⠀⠀⠀⠀⠀ ✅Acknowledge the persons concerns⠀⠀⠀⠀⠀⠀⠀⠀⠀ ✅Communicate that you understand their expectations were not met⠀⠀⠀⠀⠀⠀⠀⠀⠀ ✅Provide contact information to further discuss the situation offline⠀⠀⠀⠀⠀⠀⠀⠀⠀ ⠀⠀⠀⠀⠀⠀⠀⠀⠀ Most people just want to feel heard and it’s your job to express you heard them by responding to the review in a PROFESSIONAL manner. 👂Granted, not all reviews are true or have your best interest but the worst thing you can possibly do is argue with the person online.⠀⠀⠀⠀⠀⠀⠀⠀⠀ ⠀⠀⠀⠀⠀⠀⠀⠀⠀ Potential new clients are reading your responses and it gives you an opportunity to show your character and customer service skills.🤝⠀⠀⠀⠀⠀⠀⠀⠀⠀ ⠀⠀⠀⠀⠀⠀⠀⠀⠀ Remember your reputation starts online.👩🏻‍💻⠀⠀⠀⠀⠀⠀⠀⠀⠀ ⠀⠀⠀⠀⠀⠀⠀⠀⠀ Happy Beauty Social Breakthrough!💖